To start off I bought a Numark Mix Deck Express from Amazon in May 2012. It's my first time entering into the DJ Realm. I've always wanted to do it and admired my family members who DJ. I decided to take up the hobby and maybe make it a profession shortly after my uncle died, but never really had the money. I finally was presented with an opportunity to do so, so i took advantage of it.
I did alot of research on what type of DJ I wanted to be (House/EDM) and thought for a starter controller the MixDeck Express would fit me nicely since it allows you to use USB, CD's and a Computer. Fast forward a couple months later in May I made the purchase. Once the controller came in I loved it and was using it almost everyday and reading everything I could about DJing. I was getting ready to enroll in a DJ School in NY (i'm in Philadelphia) until my controller started to give me problems. Whenever I would fade from the left channel to the right channel, as I was cueing up the next song, the audio could still be faintly heard out of the right channel, which is not how it's suppose to work. This began happening in August; I started reading online about some ways to resolve it which were unsuccessful. Some even mentioned buying some cleaning materials to clean it. I didn't want to try that since it was under warranty when all of a sudden the issue stopped. I felt all was good and was even able to make my first recorded Mix. Shortly after the mix while preparing for my first gig (family party) the controller started giving me problems again. I contacted Numark to RMA it and shipped it off to them. This is when the fun begins.
When I got my email, this is an excerpt from that email "Pending availability of parts, our repair facility's turnaround time is currently 2 to 4 weeks (not including shipping time). Within this turnaround time, status or progress updates are not available. However, if the turnaround time, and time necessary for return shipping to you has passed, and you haven't yet received your product, please contact us at 401-658-3131 Mo-Fr 8:30AM-4:30PM with your RMA number (60026633), and we will be happy to help. Your satisfaction is very important to us!"
Numark received my controller the first week of Oct. My thoughts was ok, 2-4 weeks, it's just a crossfader that needs to be replaced, no big deal shouldn't take that long. I should have it back before the family gig the 2nd week of November. After contacting support people and their twitter page, i'm angry to report that Numark still has my controller and i'm being told that they are waiting for the part to come in. It has been a little over 7 Weeks since they've had my controller and you mean to tell me that a part has not come available in 7 weeks. We are now approaching the 8 week mark and I spoke to a tech who tells me to contact them in 2 weeks but he doubts they will have any good news for me. I reached out to Numark via Twitter and was told that a specialist would get in touch with me and that has never happened. I obviously had to cancel on my family, I moved into a new house and made my room a little personal studio and all it's doing is collecting dust.
I would like to thank Numark for first now living by your own words of " Your satisfaction is very important to us!" as I am very dissatisfied and taking what would have been a new road and joy in my life and taking all enjoyment i had out of it.
Review about: Mixdeck Express.